My computer was in a jam & I was not very happy with the techs I had used over time. I mentioned my dilemma to a friend & he steered me to NerdKrew & recommended Ray they told me about how computer savvy he is. I took his advice & my friend was not kidding! I never met a tech that was so methodical, comprehensive, & accurate in determining what needed to be done, he quickly discovered the problem with the desktop and resolved it. I had a memorable experience. Nerdkrew is the only computer company to go to, if you are thinking about Geeksquad forget it, they are over priced and unprofessional.